Contact Us

If you have any questions, concerns or need help with your SIM registration — we’re here for you.

Contact Information

What we can help with

  • Registering your SIM under Globe Telecom or checking your registration status
  • Problems with uploading your ID or selfie
  • Issues receiving your One-Time Password (OTP)
  • Verifying if your SIM is registered under the correct details
  • Any other questions regarding the registration process

Help us serve you faster

When you reach out, please include:

  • Your 10-digit Globe mobile number
  • A brief description of the issue
  • The reference number you got after registration (if you have one)
  • The ID type you used (e.g., passport, driver’s license)
  • Time and date you attempted registration

Response time

We aim to get back to all messages within 24 hours. If you haven’t heard from us in a day, please feel free to send a follow-up email.

Stay safe

  • Use only the official registration link provided by Globe to avoid scams.
  • Never share your one-time password (OTP) with anyone.