How to Report Scam Texts to Globe in 2026
You get a text: you won a prize you never entered. Or your bank account will be closed. Or your parcel is stuck and you need to tap a link. Many people delete it and move on. That misses a chance to help. Reporting gives Globe the number, message, and pattern, so the number can be investigated and similar messages blocked. This guide gives a step-by-step process for 2026, what evidence to keep, what not to forward, your rights in plain language, and SIM swap warning signs.
Why Reporting Matters
From January to September 2026, Globe deactivated 16,215 numbers and blacklisted 19,343, while blocking 1.3 billion spam messages. In a separate two-month window, it blocked 2 million spam texts, cut off more than 1,600 numbers, and covered more than 70% of 2.1 million postpaid customers. Those actions rely in part on user reports. When many people report the same number, it is easier to confirm a pattern and act. Reporting also gives you a record if you need to follow up.
Step-by-Step: How to Report
Follow these steps in order. Do not skip the evidence step.
Step 1: Do Not Tap, Do Not Reply
If you suspect a scam, stop. Do not tap, reply, call a number in the message, or send a code or OTP. Scammers rely on urgency.
Step 2: Screenshot and Keep the Original
- Screenshot the full message, including sender, text, and time. Show any link or number. Do not crop.
- Keep the original on your phone. Do not delete it yet. If several texts arrived, screenshot each.
Step 3: Report Through the Stop Spam Portal
Globe’s Stop Spam portal is the main channel.
- Open it yourself via the official Globe website or GlobeOne app. Do not use a link in the suspicious message.
- Paste exact message text, sender, and time. Attach screenshot if allowed.
- Submit and save any reference. Screenshot the confirmation.
For threats or financial loss, also use the channels below.
Step 4: Use 211 or GlobeOne if Needed
For urgent cases, use more than one official channel.
- Call 211 from your Globe mobile. Say you reported via Stop Spam and need guidance. If you shared details or lost money, say so at the start.
- Use the GlobeOne app support section. Use the official app only.
- Visit a Globe store if your SIM stops working or you suspect a SIM swap, with your valid ID.
Step 5: Block and Then Delete
After reporting, block the sender, then delete the message. Do not delete before reporting, or you will lose evidence.
Step 6: Protect Accounts if You Tapped or Shared Details
If you tapped a link, entered details on a fake page, or shared an OTP, act quickly.
- Do not enter more details. Close the page.
- Change passwords for any exposed account. Start with email, banking, and e-wallet. Use a different device if needed.
- Turn on extra verification where available.
- Contact your bank directly through its official number if you shared banking details.
- Monitor accounts for unusual logins or transactions.
If you did not tap or share anything, just report, block, and delete.
What NOT to Forward
It is natural to want to warn friends. Do it safely.
Do not forward the original message with the live link. It can spread the scam. Instead, describe it in your own words: “I got a text claiming I won a prize and asking me to tap a link. I did not tap it. Report them through Globe’s Stop Spam portal.” If you show a screenshot, make sure the link is not tappable.
Your Rights in Plain Language
Two Philippine laws matter here: Republic Act No. 7394, the Consumer Act, and Republic Act No. 10173, the Data Privacy Act of 2012.
Under the Consumer Act, RA 7394: You have a right to be protected from deceptive, unfair, or misleading practices. A scam text pretending to be a prize, bank, or delivery company is deceptive. You are not at fault for receiving it. Avoid engaging and report it.
Under the Data Privacy Act, RA 10173: Your personal data should be processed fairly and protected from misuse. If your details are used without consent to target you, that is a privacy concern. You have a right to know how data is used and to expect organizations holding it to keep it secure. If exposed, report to Globe, change passwords, and consider reporting to the relevant authority.
These are general explanations, not legal advice. The SIM Registration Act, RA 11934, also matters. It requires SIMs to be registered with verified details, which is why Globe can investigate scam numbers and deactivate them.
SIM Swap Warning Signs
A SIM swap is serious fraud. A scammer tries to take control of your number by moving it to a SIM they control. If they succeed, they can receive your OTPs and take over accounts.
Watch for: sudden loss of service while other Globe numbers nearby work; unexpected OTPs for resets you did not request; messages about changes you did not make; and inability to log into accounts that use your number because you are not receiving codes.
If you notice these, act immediately:
- Use another device to contact Globe via 211 or visit a store with your valid ID.
- Tell Globe you suspect a SIM swap and ask them to check for any SIM change.
- Secure accounts from another device. Change passwords and turn on extra verification.
- Contact your bank directly through its official number if you see unusual transactions.
- Keep evidence. Save screenshots of OTPs and messages you did not request.
Do not fix a SIM swap by buying a new SIM with fake details. Use official Globe channels with your own accurate ID.
Frequently Asked Questions
Should I reply STOP to a scam text?
Do not reply to a message you believe is a scam, and do not tap its link. Preserve a screenshot, report through the Stop Spam portal, then block and delete. Verify any legitimate company by going directly to its official app or website.
What evidence should I keep?
Keep a screenshot showing sender, full message, and time. Keep the original until you have submitted the report. Save any reference from the Stop Spam portal. If you tapped a link, keep screenshots of what happened.
What if I already tapped a scam link?
Do not enter more details. Close the page. Change passwords for any account you may have exposed, turn on extra verification, and monitor accounts. Report through the Stop Spam portal. If you shared banking details, contact your bank directly through its official number.
How do I know if my SIM was swapped?
The strongest sign is sudden loss of service while other numbers nearby still work, combined with OTPs you did not request or messages about changes you did not make. If you see these, contact Globe immediately through 211 or a store with your ID, and secure accounts from another device.
Conclusion
Reporting takes only a few minutes. Do not tap, do not reply, screenshot, report via Stop Spam, block, and delete. If you tapped or shared details, secure accounts quickly and contact your bank. If you see SIM swap signs, contact Globe immediately. Your rights under RA 7394 and RA 10173 mean you should not accept deceptive messages as normal. Reporting helps keep the network safer.
Disclaimer: globesimreg.ph is an independent guide and is not the official Globe website. For SIM registration or account actions, use only the official portal at new.globe.com.ph/simreg or the official GlobeOne app.